Refund & Right of Withdrawal — Daystrom Data

Last updated: 2026-07-02

This page explains your right to withdraw from a purchase, when that right does or does not apply, and how Daystrom Data handles refunds and subscription cancellations. Daystrom Data (the family of public-database products including Apex DB, RxAtlas, TrialBase, Strata, and RecallRadar) is operated by Daystrom OÜ (the "Operator", "we", "us"), an Estonian private limited company; its full statutory details are on the Terms of Use page and in the site footer. This policy forms part of, and should be read together with, the Daystrom Data Terms of Use.

It covers all Daystrom Data purchases: one-time versioned data snapshots (downloaded as JSON, CSV, or SQLite via a time-limited presigned link), snapshot-plus-API subscriptions, and enterprise agreements. Enterprise purchases made under a separate signed order form or master agreement are governed by that agreement; where it conflicts with this page, the signed agreement controls.

Note: this is a good-faith, plain-language summary of how we handle refunds and withdrawal — it is not legal advice and does not limit any mandatory rights the law gives you. Where the law grants you more than this page describes, the law prevails.

Who this affects: consumers vs. businesses

The statutory right of withdrawal described below is a consumer-protection right. Under EU law (Consumer Rights Directive 2011/83/EU) and the equivalent rules of the EU/EEA member state where you live, a "consumer" is an individual buying for purposes wholly or mainly outside their trade, business, craft, or profession.

Daystrom Data is primarily a business-to-business (B2B) product sold to companies and to developers buying for their work. If you purchase in the name of a company, or as a self-employed developer or other professional buying for your business, you are not buying as a consumer, and the statutory 14-day right of withdrawal does not apply to your purchase. Our discretionary refund stance (below) still applies to you, and nothing here removes any mandatory warranty or conformity rights you may have under applicable law.

If you are an individual buying for personal, non-business purposes, you are a consumer and the section below applies to you. If you are unsure which applies, contact us at data@daystromworks.com before purchasing.

Your 14-day right of withdrawal (EU/EEA consumers)

If you are a consumer in the EU/EEA and you buy from us at a distance (online), you generally have the right to withdraw from the contract within 14 days without giving any reason and without incurring any cost other than as described here. This is your statutory right under the Consumer Rights Directive 2011/83/EU as implemented in your country.

The 14-day withdrawal period for a contract to supply digital content (such as a data snapshot or API access that is not delivered on a physical medium) runs from the day the contract is concluded — that is, the day we confirm your order.

To withdraw, you only need to make a clear statement of your decision to withdraw before the period ends. You can do this by emailing data@daystromworks.com with your order reference, or by using the model withdrawal form below — but the form is optional and any clear statement is enough. The deadline is met if you send your communication before the 14-day period expires; the burden of proving you withdrew in time is on you, so we recommend email.

IMPORTANT — this right is lost once delivery begins with your consent. Because our snapshots and API access are digital content delivered immediately, this right almost always ends the moment your download link or API access is generated. Read the next section carefully: at checkout you are asked to consent to immediate delivery and to acknowledge that you thereby lose this 14-day right.

Immediate delivery and waiver of the right of withdrawal

Daystrom Data digital content — your snapshot download and/or your API access — is supplied immediately after purchase so you can use it straight away. Under the Consumer Rights Directive (Art. 16(m)), the 14-day right of withdrawal does not apply to the supply of digital content not on a physical medium where performance has begun with the consumer's prior express consent AND the consumer has acknowledged that they thereby lose the right of withdrawal.

So that you can get instant access, our checkout asks you, before you pay, to do two things: (1) expressly consent to us beginning delivery of the digital content immediately, before the 14-day withdrawal period ends; and (2) acknowledge that, by giving that consent, you lose your right of withdrawal once delivery has begun. You give this consent at our payment provider's (Stripe's) hosted checkout by ticking a required, un-pre-ticked checkbox that you must actively tick before the payment button becomes active. That checkbox records your acceptance of our Terms of Use, and the text shown with it states, in plain language, your express consent to immediate delivery and your acknowledgement that you thereby lose the 14-day right of withdrawal once access begins, and the payment button itself is labelled to the same effect. You cannot complete a purchase of immediate-delivery digital content without ticking it.

The consequence: once you have given that consent and we have begun delivery — for a snapshot, when we generate your presigned download link; for an API subscription, when we activate your API token — your statutory right of withdrawal is extinguished and the purchase is non-refundable as of right. If you do NOT want to give up the withdrawal right, do not tick the box and do not complete the purchase; contact data@daystromworks.com and we will discuss alternatives.

We keep a record of the consent you gave and the time delivery began, and we confirm your purchase (including this consent) to you on a durable medium — by email — as required by law. None of this affects the discretionary refunds or the statutory conformity rights described below: even where the withdrawal right is gone, you may still be entitled to a remedy if the data is faulty or was never delivered.

Model withdrawal form (for consumers, where the right still applies)

You may — but do not have to — use the following model form to exercise a right of withdrawal that has not yet been lost. Complete it and return it to us at data@daystromworks.com.

— To Daystrom OÜ, data@daystromworks.com: — I/We () hereby give notice that I/We () withdraw from my/our () contract for the supply of the following digital content / service (): — Ordered on () / received on (): — Order reference: — Name of consumer(s): — Address of consumer(s): — Signature of consumer(s) (only if this form is notified on paper): — Date: (*) Delete as appropriate.

Note: if you ticked the immediate-delivery consent box at checkout and we have begun delivering your snapshot or activating your API access, your right of withdrawal will already have ended and this form will not entitle you to a refund as of right — though our discretionary refund stance below may still help.

Effect of a valid withdrawal

If you validly withdraw before the right is lost — i.e. before delivery has begun, or where you were never asked for or never gave the immediate-delivery consent — we will reimburse all payments received from you for that purchase without undue delay and in any event within 14 days of being informed of your decision to withdraw. We will make the reimbursement using the same means of payment you used for the original transaction, unless you expressly agree otherwise, and in no case will you incur any fees as a result of the reimbursement. For card payments via Stripe, this means a refund to the original card; for crypto payments, see the crypto-payment section below.

Our discretionary refund stance (faulty data, non-delivery, duplicate charges)

Separately from any statutory right of withdrawal, and regardless of whether you bought as a consumer or a business, we want you to get what you paid for. As a matter of goodwill we will normally refund, re-deliver, or otherwise make good a purchase in cases such as these:

• Non-delivery — you paid but never received a working download link or API access through no fault of your own (for example, the presigned link expired before you could use it and we are unable to re-issue it). We will first try to re-deliver; if we cannot, we will refund.
• Materially faulty or non-conforming data — the snapshot or API response is corrupt, unreadable, empty, or materially does not match what was described on the product and schema pages at the time of sale (a defect in the product as sold, not a value you simply disagree with). We will first try to fix or re-deliver the corrected data; if we cannot within a reasonable time, we will refund.
• Duplicate or erroneous charge — you were charged more than once for the same purchase, or charged in error. We will refund the duplicate or erroneous amount.

What this discretion does NOT cover: the dataset is provided "as is" and "as available", with no warranty of accuracy, completeness, currency, or fitness for any purpose, as set out in the Terms of Use. Because every value carries a provenance trail for you to verify it yourself, an individual value you believe is inaccurate, out of date, or incomplete — or a value that has changed since you downloaded it, or coverage that is narrower than you hoped — is not on its own grounds for a refund. We also do not refund for buyer's remorse after delivery has begun, for failure to read the documented schema, coverage, or formats before buying, or where access was revoked for breach of the Terms (including token sharing or abuse).

This goodwill stance is discretionary and does not create a contractual entitlement. It does not limit, and is in addition to, any mandatory statutory rights you have — including, for consumers, the conformity/legal-guarantee rights for digital content and services under EU Directive (EU) 2019/770 as transposed in your country (and the equivalent Estonian law where it applies). Where the law gives you a remedy for non-conforming digital content, that remedy stands whatever this page says.

Subscriptions: cancellation and renewal

A snapshot-plus-API subscription gives you API access (and snapshot updates, where the plan includes them) for a fixed term — typically twelve (12) months — from activation.

You can cancel a subscription at any time by emailing data@daystromworks.com. Cancellation stops any future renewal and stops further billing; unless we tell you otherwise, your access continues until the end of the term you have already paid for, and then ends.

No pro-rata by default. The subscription fee buys access for the whole term. Cancelling part-way through a paid term does not, by default, entitle you to a refund of the remaining or unused portion — there is no automatic pro-rata refund of a term already paid for. This is separate from, and does not override, the consumer withdrawal and statutory-conformity rights described above, or our discretionary stance for faulty or undelivered service.

Renewal. If a plan is sold as auto-renewing, we will tell you that clearly before you buy and, where required, remind you before each renewal; you can switch off renewal at any time via data@daystromworks.com before the renewal date. If a plan is sold as a fixed term that simply expires, it will not renew unless you place a new order.

Changes and discontinuation. If we materially reduce or discontinue a subscribed service during a term you have paid for and cannot offer a reasonable equivalent, we will refund the unused portion on a pro-rata basis — this is the one case where pro-rata applies.

Crypto payments (x402 / MPP): refund handling

Where you pay using our crypto payment rails (x402 / MPP via the Coinbase Developer Platform), refunds work differently from card refunds and you should understand this before paying in crypto.

Crypto transactions are not reversible by us: there is no chargeback and we cannot "un-send" a settled on-chain payment. Where a refund is due — under a valid withdrawal, or under our discretionary stance, or for a duplicate/erroneous charge — we will issue it by sending the refunded amount to a wallet address you provide and that we can reasonably verify as yours, normally the address the payment came from.

Amount and currency. We refund the amount you paid for the purchase. Because crypto values move and networks charge fees, we refund the original purchase amount in the same asset and on the same network used for payment, unless we agree otherwise with you in writing. We do not compensate for exchange-rate movement between your payment and the refund, and any network/transaction (gas) fee required to send the refund may be deducted from the refunded amount; we will tell you if so. We are not responsible for loss caused by you giving an incorrect, incompatible, or inaccessible wallet address — double-check the address you send us.

To request a crypto refund, email data@daystromworks.com with your order reference, the paying transaction hash, and the wallet address to refund to.

How to request a refund, withdrawal, or cancellation

For anything on this page — exercising a right of withdrawal, requesting a discretionary refund, reporting faulty or undelivered data, flagging a duplicate charge, or cancelling a subscription — contact us at data@daystromworks.com.

Please include your order reference (from your purchase-confirmation email), the email address used for the purchase, and a short description of the issue. For crypto refunds, also include the paying transaction hash and the destination wallet address. We aim to acknowledge requests promptly and to resolve them without undue delay.

For EU/EEA consumers: if you are not satisfied with how we handle a complaint, you may be entitled to use alternative dispute resolution and the European Commission's Online Dispute Resolution platform; we will point you to the applicable options on request. This does not affect your right to bring proceedings under the law of your country of residence.

This Refund & Right of Withdrawal Policy has been written in good faith and will be reviewed by counsel before launch. It is not legal advice and is not a guarantee of compliance. It is governed by the law of the Operator's jurisdiction (Estonia), without prejudice to the mandatory consumer-protection law of your country of residence, which continues to apply to you as a consumer.